I’m a technically focused Product Management leader with 10+ years experience in consumer-facing digital e-commerce, content, and search products, as well as data and authentication platforms. My time spent at various VC-backed startups, paired with the breadth of knowledge I acquired at FinTech leader LendingClub, allows me to bring a seasoned approach to building and scaling successful teams of all sizes. My goal is always to build optimal solutions for internal clients and end-customers at a sharp and iterative pace.

    • Product Development

    • Agile Methodology

    • Rapid Prototyping

    • Lean Testing Methodologies

    • Information Architecture

    • Content Strategy

    • Project Management

    • Data Analytics

    • User Research

EXPERIENCE

LendingClub, San Francisco, CA 2016 – 2020

Product Management Director

  • Managed two platform teams who ran centrally-accessible cloud-based services for identity & account data management. Program improvements resulted in 40% decrease in customer data errors + $1.5-$2M in additional weekly loan issuance

  • Launched end-to-end consumer-facing Multi-factor Authentication (MFA) program required by SEC for LC’s bank charter; provided customers with a safer account experience and reduced account security threats by 98%

  • Hired and managed company’s first website team (2 direct reports; team of 10). Launched first comprehensive web redesign through a series of Test & Learn cycles, which resulted in a 4% conversion lift and ~$13.5M quarterly revenue increase

Handpick, Inc., San Francisco, CA 2014 – 2016

Director of Product (reported directly to CEO)

  • Created the company’s first product team. Hired and managed a team of PMs and content managers (4 direct reports), which shipped Handpick’s enterprise web experience and various consumer-facing e-commerce products. Mobile app named Best App in Food & Drink by App Store

  • Partnered closely with engineering to redesign and relaunch the iOS app & 1st Android app, increasing user acquisition by 300% and engagement metrics by 24%, and thus positioning the company for series-B fundraising

  • Prepared and led presentations for Series-A and Series-B fundraising for venture capital Firms in US, France, and China

Polyvore; Yummly; Foodily, Bay Area, CA. 2010 – 2014

Product Manager (reported directly to CEO)

  • Polyvore: Improved search accuracy by 13% and search performance by 30% to enable launch of company’s recommendations mobile app 

  • Yummly: Positioned company for series B fundraising by redesigning web search experience, launching a recommendations platform, creating a series of retention email campaigns, and consequently increasing user engagement by 200%

  • Foodily: Managed a team of linguists and content editors (3 direct reports) to build a scalable semantic recipe search engine and content platform, thus readying the company for a  strategic Facebook integration and food blogger partnership programs

Tellme Networks, a MSFT Subsidiary, Mountain View, CA 2008 – 2010

Linguistic Analyst

  • Collaborated with speech engineers to assess and resolve customer pain points in the IVR experience. Clients included Bing, Verizon, and Merrill Lynch

EDUCATION

San Francisco State University, San Francisco, CA

M.A., Applied Linguistics

Loyola Marymount University, Los Angeles, CA

B.A., Rhetoric

ADDITIONAL INFORMATION

Proficient in MSFT Office Suite. Proficient in Atlassian Software Suite. Familiar with Github tooling. Foreign language: Spanish. Certificate in Communications-based Media. Published essayist and poet. Enjoys hiking and classical ballet.